UPRTEK EOL (PRODUCT END OF LIFE) ANNOUNCEMENT
To whom it may concern,
We appreciated all valued customers support of UPRtek. With the progress of science and technology, the replacement of old products with the new generation of excellent products is a constant historical process. UPRtek is committed to communicating the relevant milestones of the EOL(End of Life) product and revealing its maintenance services. This policy came into effect on March 1, 2019.
UPRtek EOL Products Supported for Repair
- Typical Timing of EOS (End of Support). Five (5) years after EOL (End of Life).
- During 5 years of EOL ,UPRtek will retain product parts and provide repair services. Terms of payment are to be arranged. Fees include all, not only parts costs, repair service fees, and shipping charges listed here.
- During the EOL period, if customers modify the device or UPRtek lacks the components, we won’t provide repair services anymore.
- After EOS Date, UPRtek will no longer accept all after-service such as repairs, inspections, calibrations, firmware and software updates, etc.
- We suggest customers to early confirm the situation of device for repair and get alternative evaluation within 3 months before EOS Date.
- UPRtek EOL & EOS Products List
(More details can be found on the official website “Ｒepair ＆ Ｗarranty”)
●More details of MK350 Handheld Spectrometer Series, please click here.
●Any questions about our service & products, please visit the FAQ on our website, or you can leave your message and contact information, we will feedback you as soon as possible.
UPRtek Marketing Department
Press Contacts：Phoebe Sung
Tel：037-580885# 8212
Mail：mkt@uprtek.com
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