How to track your ticket status of the product service?

Track the Product Service Status

After submitting your calibration and repair service form, UPRtek will send you a ticket number via email. 

You can find this ticket number in the email subject line or within the email itself.

UPRtek Product Service_ticket no.

You may use this ticket number to communicate with us via email, or you can also use our tracking system to  check on your ticket status at any time. Please note that registration is required to access the system.

UPRtek Product Service_track ticket status

If you have any questions or need assistance, please contact us.

How long does the Product Calibration and Repair Service take?

Our services, which include warranty checks, quotations, and calibration or maintenance, typically take 10–14 days in total. This does not include the shipping time to and from UPRtek.

How does the Product Calibration and Repair Service work at UPRtek?

Whether your UPRtek product is still within the warranty period or has expired, you can perform product calibration or repair services through the after-sales service provided by UPRtek.

Where can I find the saved spectrum / CIE images through uSpectrum APPs on smart device after using uSpectrum APPs and save the data?

Considering smart devices are saving lots of personal data and limited spaces, uSpectrum APPs will save only Excel file on smart device. Users still can check Spectrum / CIE images under APPs interface “File” to pick up the storage data at smart device.

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The Flicker Handbook

Everything thing you need to know about Flicker, an insidious, potentially serious lighting artifact impacting visual safety for public places like hospitals, offices, libraries, and more...

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About UPRtek

United Power Research and Technology

UPRtek (est. 2010) is a manufacturer of portable, high-precision light measurement instruments; Handheld Spectrometers, PAR meters, Spectroradiometers, Light Calibration Solutions.

UPRtek HQ, R&D and manufacturing are all based out of Taiwan, with Worldwide representation through our certified Global Resellers.

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UPRtek at B&H

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