How does the Product Calibration and Repair Service work at UPRtek?

Product Calibration and Repair Service Process

Whether your UPRtek product is within warranty or not, you can use UPRtek’s after-sales service for calibration or repairs. Please refer to the RMA process below, or consult our warranty policy for additional details.

Step 1

Fill out and submit the Service Request Form .

UPRtek Product Service Application

Step 2

Wait for UPRtek to review the Warranty status.

 

Step 3

UPRtek will send a quote if any charges apply.

 

Step 4

Approve the quote and make payment if necessary.

 

Step 5

Send your product to UPRtek.

Send To: UPRtek Sales Dept. (Product Service)

Address: 1F, No.38, Keyi St., Zhunan Township, Miaoli County 35059, Taiwan

 

Step 6

UPRtek perform the service.

 

Step 7

UPRtek returns your product.

If you have any questions or need assistance, please contact us.

How to track your ticket status of the product service?

After submitting your calibration and repair service form, UPRtek will send you a ticket number via email.

How long does the Product Calibration and Repair Service take?

Our services, which include warranty checks, quotations, and calibration or maintenance, typically take 10–14 days in total. This does not include the shipping time to and from UPRtek.

Where can I find the saved spectrum / CIE images through uSpectrum APPs on smart device after using uSpectrum APPs and save the data?

Considering smart devices are saving lots of personal data and limited spaces, uSpectrum APPs will save only Excel file on smart device. Users still can check Spectrum / CIE images under APPs interface “File” to pick up the storage data at smart device.

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About UPRtek

United Power Research and Technology

UPRtek (est. 2010) is a manufacturer of portable, high-precision light measurement instruments; Handheld Spectrometers, PAR meters, Spectroradiometers, Light Calibration Solutions.

UPRtek HQ, R&D and manufacturing are all based out of Taiwan, with Worldwide representation through our certified Global Resellers.

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